Guide

Claims Defense Metrics Maturity: Five Key Disciplines for Creating Excellent Metrics

All insurers have huge amounts of information about litigated claims, including their resulting cost and loss. That information is a huge opportunity to improve case management if captured carefully and strategically applied.

This guide explains the five essential disciplines needed to understand HOW to think about metrics, TYPES of metrics to build, and WHAT practices must be in place to make information accurate and actionable:

  1. Access to Business Intelligence
  2. A commitment to data integrity
  3. Effective use of segmented data
  4. Aggressive use of five types of reports
  5. Senior management buy-in and support

Download this guide now and identify the most important internal disciplines that will support consistent metrics.

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