COVID-19 took the world by surprise, but corporate law departments are taking concrete action to survive and even thrive in this harsh environment. They are using it as an opportunity to do more AFAs, manage rates better, and improve legal project management and budget discipline.
A recent poll showed that 84% of corporate law departments with over $10M in legal spend are in the process of establishing or re-evaluating law firm preferred provider panels, and CLDs are getting better and better at working with those panels by improving work distribution, scorecarding, and dialogue about service delivery.
In this session, hear from three legal operations experts from both the corporate and the law firm side about these tactics and other ways the legal ecosystem continues to improve despite tough circumstances.
- Nathan Cemenska: Director of Legal Ops/Industry Insights, Wolters Kluwer's ELM Solutions
- Karen Helten: Outside Counsel Senior Manager, Salesforce
- Don Knight: Director of Legal and Tax Operations, Crown Castle
- Preston McGowan: Former Chief Transformation Officer, Goldberg Segalla, Former VP of Claim Litigation, Chubb Ltd.